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Terms

Delivery

Delivery time is 3-6 days within Sweden. At any delay, you will immediately receive information about this and if we do not within a reasonable time correct the fault, you have as a consumer the right to cancel the purchase. However, you must always contact us and inform us about the cancellation of the order. You are responsible for costs that are compatible with unexploded package or return shipping if the shipment has been handed over to the shipper.

For unclaimed parcels we charge a fee for shipping, return shipping and handling for the return and will charge the equivalent amount of SEK 300. If the order amount is less than the shipping and handling costs, the entire order amount remains. This means that the ordered item must be collected before it can be returned to us. You are responsible for costs that are compatible with the return. The parcel is for 14 days with the postal agent, on the 15th day the parcel is returned to the sender if the parcel has not been collected.

It means that goods ordered must be picked up before it can be returned to us. Costs that are consistent with the return you stand for. The package is for 14 days of mail proxy, the 15th day is returned to the sender if the package is not picked up. When fetching package presented valid identification and stated the order numbers announced.

During our high season from 1 November to 1 March, we are unfortunately unable to offer partial deliveries of Budbee orders. Missing products in orders with this delivery method during the specified period will be canceled and credited on an ongoing basis by our administration so that the order can be sent within the specified delivery time. In connection with this, you as a customer will be notified of which products could not be delivered and information regarding the refund.

Delivery abroad

We also deliver abroad to Denmark, Norway and Finland. Contact us for more information!
kundservice@harmoniq.se


Shipping

NOTE! We have changed forwarder
At the turn of the month October-November 2020, a change of freight forwarder from DHL to DB Schenker was carried out. This means that you as a regular may receive your order to an agent other than you are used to or you who have chosen a partial delivery will receive your delayed goods with DB Schenker instead. Deliveries with Budbee are handled as usual and are not affected by these changes. If you have questions regarding your order or delivery, you are warmly welcome to contact our customer service via our chat, My pages or email and we will answer your question as soon as we can.

climate compensated
DB Schenker will be charged a fee of SEK 10 regardless of the purchase price. If the purchase price is under SEK 300, the shipping cost will be SEK 50. With DHL you have an insurance, which means that we assure that the goods sent to you will arrive and that the delivery is traceable. DHL delivery time: 2-4 working days. All deliveries with DB Schenker are climate compensated as part of the goal of reducing CO2 emissions by 70% by year 2030.

Budbee will be charged a fee of SEK 39 regardless of the purchase price. If the purchase price is under SEK 300, the shipping cost will be SEK 69. With DHL you have an insurance, which means that we assure that the goods sent to you will arrive and that the delivery is traceable. With Budbee you get delivery directly to your door, you can easily track the package in Budbee's own app. You can also easily change the suggested delivery time free of charge if it does not fit. If you place your order before 13:00, your order will be sent the same day. Budbee delivery time: 1-2 working days. NOTE! If delivery is not possible with Budbee, the shipment will be sent to the nearest DB Schenker agent instead and the difference in shipping cost will be refunded.

We pack the products with care for nature and therefore we do not use bubble wrap as packing material but reused cardboard chips for minimal stress on nature. You can rest assured that you make a good environmental choice.
Outside Sweden, a shipping fee of SEK 300 is added.

In case of change of address, change of name or other change of order that is sent, a fee of 275 SEK will be added.

Sustainable environment

Most of the environmental degradation in e-commerce is packaging and transportation. We are working on sustainable environmental development and therefore our carton is made from recycled materials and the packaging material of recycled cartons. This in order for us to change what we can to contribute to a more sustainable environment. We believe that when the packing material and carton will still be thrown away by the consumer, we will do our best for the environment by using only recycled materials and thus lessening the stress on the environment.

Authorized Resellers

We supply the products only from authorized general agents in Sweden. We offer in other words, no imported goods and you can be sure that you get a fresh product. Please contact us for more details.

You can pay in four ways
1. Credit card payment, pay securely by credit card via SVEA secure card payment. In card payments will be no charges, the sum due the sum You acted for + shipping fee. For card payment, the card is charged directly.

2. Invoice, when paying by invoice, we cooperate with Svea Ekonomi AB. To pay by invoice, you must enter your social security number or company registration. Condition to act against the bill include that you are registered in the population register in Sweden and is over 18 years. You may not have any credit history. All invoices are HARMONIQ transferred to Svea Ekonomi AB. Invoice payment terms are 14 days. If payment fails a reminder invoice with a reminder charge is sent. Interest is paid at 2% per month. For non-payment invoice submitted to collection. Harmoniq charge an invoice fee of 19kr per invoice. Customary credit check is done by having the data submitted in the Treasury, in some cases, this means that a credit is taken. A copy of the credit report will then be sent to your home. Do you have any questions you can call 08-51493113 for more information.

3. Split the payment through our cooperation with Svea Ekonomi AB, you can subscribe for an account credit agreement and thereby split the payment. The credit period select by ticking the campaign options that suit you best. The purchase can always be paid in full at any time before the maturity date. Customary credit check is done by having the data submitted in the Treasury, in some cases, this means that a credit is taken. A copy of the credit report will then be sent to your home. Do you have any questions you can call 08-51493113 for more information.

Origination fees for contracts with different maturities:
3-month maturity has an arrangement fee of 95 SEK and an administration fee of 29kr.
6-month maturity has an arrangement fee of 195 SEK and an administration fee of 29kr.
12 months have an arrangement fee of 295 SEK and an administration fee of 29kr.
Examples of effective interest in the purchase of 10 000, maturity 6 months, 0% interest, arrangement fee 195 SEK 29 SEK administration fee: 10.68%.

4. Swish, Pay your order directly through the Swish app on your phone and your bank ID. When paying via Swish, in case you have not selected swish payment on your order, you must always contact us.
To pay, do the following:
Open the Swish app
HARMONIQ's swish number is: 123 613 91 58
Enter your order number in the message box.
The sooner we get the payment, the faster we can handle your order.

Return Policy

You as a customer have open purchase and right of withdrawal for 14 days after you have received your order according to the Consumer Agency (http://www.konsumentverket.se/).

Please note that you must pick up the item before making a return. You cannot have it returned from the agent. Unfetched packages are handled according to the conditions for this.

You are responsible for the return cost yourself, choose the shipping method and shipping company. We recommend that you choose an insured and traceable service because you are responsible for the return coming to us. We can obtain recommended and bulky letters from the representative if needed.

Your return needs to include order number and contact information for you in order for us to handle the return correctly.We look forward to contacting us before sending your goods back to us so we can prepare your case.

NOTE! The goods must be sent to different addresses depending on whether you send the shipment as a package or a letter (also a registered letter).

Letters are sent to:
HARMONIQ AB
To. Order
Stora Gatan 26-28
72212 Västerås

Business packages are sent to:
HARMONIQ AB
To. Order
Citytunneln, Centrakajen
72212 Västerås

Please note that we cannot guarantee cancellation of orders already placed. This is when we aim to process incoming orders as soon as possible. If the order cannot be stopped because it has already left us when we handle your case, you can make a return. Returns will be returned to us within 14 days of receipt of the product in accordance with the Distance Purchase Act. Read more about our return conditions below.


Customer Responsibilities:
Ungraded product should always be returned in essentially unchanged condition and in original packaging with associated packaging. Plastic packaging on, among other things, the scent packaging must not have been opened upon return. You are responsible for the risk of return shipping; this risk includes, among other things, the product being damaged or lost during shipping. Companies are not entitled to return a product if the product packaging is opened. Sealed or sealed goods such as skincare products and fragrances that have been opened are exempted from the right of withdrawal, pursuant to § 11.5, section 2005.59. For other goods, the product may be inspected within reasonable limits, the product may not be used unexpectedly. For opened products that are used uninsured, a price deduction is made on a reasonable sum.

Repayment in the event of a cancellation order is made using the same payment method as the purchase. The entire amount, excluding shipping and fees, is refunded within 14 days of being notified of a cancellation order, however, never before the goods have been returned or that the customer has been able to prove that the goods have been returned.

Reservation fee

Orders with delivery method 'HÄMTA I BUTIK' include a booking fee of SEK 60. The fee is included in the total order amount for the completed purchase. Upon cancellation, after notice that the order is available for pick-up in store, a deduction on refund / invoice is made. Should the total cost be less than SEK 60, the total order amount remains.
If you wish to change the delivery method, you can have the goods shipped according to applicable shipping costs. If you wish to change delivery methods, you are welcome to contact our customer service.

Exchange goods

You as a customer have open purchase and right of withdrawal for 14 days from receipt of Your order, www.konsumentverket.se. You are responsible for Your return to us. You choose whether you send your product as a regular letter or as a registered mail. As a customer, you pay for any return shipping yourself, and any other product must always be returned in essentially unchanged condition and in original packaging with associated packaging. Plastic packaging / sealing on, among other things, the scent packaging must not have been opened upon return. Sealed or sealed goods such as skincare products and fragrances that have been opened are exempted from the right of withdrawal, pursuant to § 11.5, section 2005.59. For other goods, the product may be inspected within reasonable limits, the product may not be used unexpectedly. For opened products that are used uninsured, a price deduction is made on a reasonable sum. You are responsible for the risk of return shipping; this risk includes, among other things, the product being damaged or lost during shipping. 

NOTE! The goods must be sent to different addresses depending on whether you send the shipment as a business package or as some type of letter (also a registered letter).

Letters are sent to:
HARMONIQ AB
To. Order
Stora Gatan 26-28
72212 Västerås

Business packages are sent to:
HARMONIQ AB
To. Order
Citytunneln, Centrakajen
72212 Västerås

Note!
Always email us before returning your return!
order@harmoniq.se

When replacing an item where a new item is to be sent, an additional charge of SEK 50 will be added. This fee is paid via invoice unless otherwise agreed.

Repayment in case of any difference is made with the same payment method as the purchase. The difference that is to be paid by the customer upon exchange of goods is invoiced unless otherwise agreed.
 

Guarantee

All electrical products marketed by HARMONIQ AB sold one-year warranty (ghd products has two-year warranty) and three year warranty under the Consumer Sales. All guarantees apply in Sweden.

Product warranty covers only initial errors, i.e. errors that existed in the product on delivery. These manufacturing defects must be held by an approved service center, then you as a customer receive a free repair, or a new product. Valid for example, user errors or incorrectly set product, we need to be using our service charge you the cost. This also applies in cases where we can not find anything wrong with the product or when you caused the damage by yourself. The product warranty does not apply to errors that occur during or after self-change of the product's function and appearance, such as rebuilding, upgrading or configuration of the product. 3 year warranty applies to all products. For dietary supplements and health foods terms of 3 year warranty or expiration date (whichever comes first).

Your order confirmation or receipt is valid as warranty. Keep the document well as the document is required if you need to claim warranty rights.

Businesses get when buying only the warranty rights granted by the supplier, where the warranty period may vary from different suppliers. Companies have not any right to claim in addition to their guaranteed right from the provider.

Complaint

Complaints are reported as soon as the error should have been detected, 2 months is considered a reasonable time.

In case of shipping damage to the product, pictures of the damage and packaging are emailed to us at customer service@harmoniq.se in connection with the shipment being collected. Please note that a visible freight damage must be reported to us within 4 working days in order for us to proceed with the matter. Save the packaging for any additional documentation as this may be requested from us. The complaint may be denied by us if complete packaging documentation is missing or the notification is received by us after the complaint period.

Accepted complaints are primarily replaced by a new or similar product. Refunds on approved complaints are made using the same payment method as the purchase. The sum will be refunded within 14 days of being notified of the advertised product, however, never before the item has been returned or the customer has been able to prove that the item has been returned. Return of goods and repayment are made without undue delay.

All electrical products marketed by HARMONIQ AB are sold with a one-year warranty and three years of right to claim under the Consumer Purchase Act. All guarantees apply in Sweden. 3 years warranty applies to all products. For the health supplements, a 3-year warranty or last day of consumption applies (whichever comes first).

You are responsible for your complaint coming to us. You choose whether you send your product as a regular letter or as a registered mail.

When completing ghd products, the supplier Coty is contacted. Click here to get in touch with them.

European Commission's Dispute Resolution Platform (ODR)
General Complaints Board Box 174, 101 23 Stockholm, 08-508 860 00

Service

We supply the products only from authorized general agent. We offer in other words, no imported goods and can be sure that you get a fresh product.
Please contact us for more details.
Customer Service: kundservice@harmoniq.se

We will answer your questions regarding your purchase within 48 hours, otherwise, you will receive notice of the delay. Other questions we will answer as soon as possible with the aim that you should have an answer within 48 hours. We reserve the right to cancel the purchase by erroneous information on the website so that printing and typing errors as well as final sales.

With us you can be confident when you leave your information. We will not share phone numbers, addresses, email addresses or other personal information about our customers to third parties for marketing purposes, statistical processing or the like.

Customers' personal data is treated confidentially whether they have specifically requested it or not. We use the information only to be able to process customer orders.

You are responsible for your complaint reaches us. You choose if you send your product as an ordinary letter or by registered mail. As a customer you yourself pay any return shipping.

Price offer

Offer valid on web shop only applies to the web shop.

Other

We reserve the right to cancel the purchase by erroneous information on the website so that printing, typing and price errors as well as final sales.
Instructions for use in physical or digital form accompanying products where this is required for use of the product.
Harmoniq meet the requirements for PCI DSS and holds SSL certificates. We follow the personal task Act (PUL).
A link to these Terms is included in the order confirmation emailed to after you completed your order.

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