Terms & conditions

At Harmoniq you can shop safely, but we also have purchase and delivery conditions that you can read before or after your purchase. On this page you will find, among other things, information about payment and payment method, delivery and shipping method, warranty, return and right of cancellation, exchange of goods and complaints.

Pay smooth with Klarna

You can pay in different ways.

Swish

Pay securely via Swish through Klarna and your bank ID.

Invoice 30 days

When paying via invoice, we cooperate with Klarna. A prerequisite for being able to trade against an invoice is, among other things, that you are registered in the population register in Sweden and are over 18 years of age. All invoices are transferred by HARMONIQ to Klarna. The invoice's payment terms are 30 days. In the event of late payment, an agreed and statutory reminder fee is paid. Interest on arrears is paid at 2% per month. In the event of non-payment, the invoice is handed over for collection. Harmoniq charges an invoice fee of 0 SEK per invoice purchase. The usual credit check takes place after the personal information has been provided at the checkout, in some cases this means that a credit report is taken. In that case, a copy of the credit report will be sent to your home. If you have any further questions or concerns, you are welcome to call Klarna on 08- 120 120 10 Mon-Thu between 08.30 - 20.00, Fridays 08.30-17.00 and weekends 10.00 - 17.00. Click here to read more.

Monthly invoice

Through our collaboration with Klarna, you can collect your purchase into a monthly invoice. The purchase can always be paid in full at any time, before the due date.

1. A monthly invoice regardless of how much you shopped.

2. Clear and easy to manage your purchases in the app.

3.  Pay for all purchases directly or split them as it suits you.

4. Click here to read more.

Bank account - pay directly

With Klarnas Pay directly, you can make a payment from your bank account. If you have previously registered your bank account for direct payment with us (with a direct debit consent), either via Klarna's customer portal or in connection with a purchase, it is sufficient that you approve the payment with Mobile BankID. If you have not yet registered for direct payment, you can do so with a few simple steps and confirm with Mobile BankID. We never share your bank details with anyone other than your bank. The money is withdrawn in 1-2 days and needs to be approved with a bank ID.

Payment by direct debit is offered to customers after an approved credit check, which in some cases means that a credit report is obtained.

How and when is the money deducted from your account?

Normally, the money is deducted from your account two banking days after the store has processed your order, usually when the goods are sent by the store, or directly when purchasing digital goods. You can read more about when the money is deducted from your bank account and what applies to your payment in Klarna's terms for direct debit. If for some reason it is not possible to withdraw the money, you will receive an invoice instead. Should you then not receive your goods, or if there is something wrong with them, Klarna's buyer protection obviously applies. You can read more about how we handle your data in our Data Protection Information.

Partial payment

Setup fees for agreements with different maturities:
The 12-month term has a set-up fee of SEK 0 and an administrative fee of SEK 0 / month.
The 24-month term has a set-up fee of SEK 0 and an administrative fee of SEK 0 / month.
The 6-month term has a set-up fee of SEK 0 and an administrative fee of SEK 0 / month.
(Effective interest rate 23.07%, annual interest rate 18.9%.)

Bank transfer

1. Use your usual bank details
2. Easy and safe
3. Immediate transaction confirmation

Card payment

Pay securely with a card via Klarna secure card payment. When paying by card, there are no fees, the amount to pay will be the amount you bought for + shipping fee. When paying by card, the card is debited immediately.

Order confirmation

When you shop, you will receive an order confirmation of your purchase to your email. Emails from us may end up in spam, so please check your spam if you are missing an order confirmation from us. If it has ended up in spam, you can add "order@harmoniq.se" and "kundservice@harmoniq.se" under "Trusted senders" so that you do not miss important information we may send you.

Note that for some hotmail users, the mail client blocks our mails without going to spam. In these cases, we recommend that you contact us immediately for a manual confirmation.

Please always check your order confirmation and get back to us if anything is incorrect. You as a customer are responsible for making sure to contact us if you are missing an order confirmation.

Authorized resellers

We supply products only from authorized general agents. In other words, we offer NO imported goods or copies and you can be sure that you are getting a new and fresh product. Feel free to contact us for more information via kundservice@harmoniq.se.

Price offer

Offer valid on web shop only applies to the web shop.

Other

We reserve the right to cancel the purchase by erroneous information on the website so that printing, typing and price errors as well as final sales.
Instructions for use in physical or digital form accompanying products where this is required for use of the product.
Harmoniq meet the requirements for PCI DSS and holds SSL certificates. We follow the personal task Act (PUL).
A link to these Terms is included in the order confirmation emailed to after you completed your order.

Delivery

The shipping cost depends on the weight and the size of the goods you want to buy. The checkout always shows the best option for you. Delivery time is 1-4 working days domestic. In the event of a delay in handling with us, you will receive information about this by email and if we can not remedy the error within a reasonable time, you as a consumer have the right to cancel the purchase. However, you must always contact us and notify us of the cancellation of the order before the order is sent and receive a confirmation from us that your request has been processed. We reserve the right to make any delays from the transport company, regardless of the delivery method. You are responsible for costs that are compatible with unredeemed packages and return shipping if the shipment has been handed over to the forwarder.

For unredeemed packages, shipping, return shipping and handling for the return will be charged the corresponding amount of SEK 300. If the order amount is less than the costs for shipping and handling, the entire order amount remains. If you wish to have it sent to you again, we will cover half the cost so you will be charged SEK 150. If you have regretted your purchase, the ordered item must be picked up before it can be returned to us. You are responsible for costs that are compatible with the return. The time the package is in the box or with the agent varies. It is important that you pick up your shipment so you do not receive extra fees.

During our high season from November 1st to January 15th, we are unfortunately unable to offer partial deliveries of Budbee orders. Missing products in orders with this delivery method during the specified period may be canceled and credited continuously by our administration to ensure that the order can be sent within the specified delivery time if no other delivery alternative is notified to us. In connection with this, you as a customer will be notified of which products could not be delivered and information regarding the refund.


Delivery abroad
We also deliver to Denmark, Norway and Finland. Please contact us for more information!
kundservice@harmoniq.se

Outside Sweden, a shipping fee of 300 SEK is added.

Service

We will answer your questions regarding your purchase within 48 hours, otherwise you will receive a delay notification. We will answer other questions as soon as possible with the ambition that you will have an answer within 48 hours. We reserve the right to cancel purchases in the event of incorrect information on the website such as printing and typing errors as well as final sales. Should a product information be incorrect, the consumer has the right to complain about the product. It is the price and the product that is presented at the checkout at the time of purchase that applies, with the exception of if the error is obvious.

Sustainable environment

We protect the environment! The biggest part of environmental destruction in e-commerce is packaging and transport. We work with sustainable environmental development and therefore our cardboard is made from recycled material and the packaging material from recycled cardboard. This is so that we can change what we can to contribute to a more sustainable environment. We believe that since the packaging material and cardboard will still be thrown away by the consumer, we do what we can for the environment by only using recycled material and in this way the strain on the environment is

Shipping with Instabox, Budbee and Schenker

You can choose between 3 different shipping companies with us. Choose the option that suits you best at checkout and the best price will be calculated for you depending on the weight and dimensions of the products you have chosen to purchase. It is important that you collect your order within the specified time. For unredeemed packages, shipping, return shipping and handling for the return will be charged the corresponding amount of SEK 300. If the order amount is less than the costs for shipping and handling, the entire order amount remains. If you wish to have it sent to you again, we will cover half the cost so you will be charged SEK 150. If you have regretted your purchase, the ordered item must be picked up before it can be returned to us. You are responsible for costs that are compatible with the return. The time the package is in the box or with the agent varies. It is important that you pick up your shipment so you do not receive extra fees.

Instabox

Worth knowing is that deliveries with Instabox are 100% fossil-free. You easily choose which box you want to have the goods delivered to. You pick up your package when it suits you with a code that you receive via SMS. Before you complete your purchase, double check that it is the right delivery point that is selected in the drop-down list. The delivery method is displayed if it is available where you live. The package is in the box for 3 days. Holidays are counted as half days. On the 4th day it is returned to Instabox warehouse and can be delivered within 7 days again at no extra cost. Send an sms to 0703557444 with order number and explain where you want it delivered within these 7 days and we will solve it. On the 10th day, it is sent back to us as an unredeemed package and it entails extra fees for you.

Budbee

If you have the Budbee app, you will not receive a text message but you will receive notifications from the app. It is important that you activate the notifications so that you do not miss picking up your order, which entails extra fees for you.

Home delivery. The package is delivered to your home and you can track the delivery directly on your mobile. The goods are delivered in the evening when it suits you. You choose how your goods are to be delivered - whether the messenger is to knock, call or leave the package outside your door. You can fill in any port code in the SMS that is sent out. The delivery method is developed if it is available where you live. If you cancel the delivery before it is with you, it is handled as an unredeemed package and this entails extra fees for you.

Box. Worth knowing is that all deliveries with Budbee Box are 100% fossil-free. The goods are delivered to a delivery box that you choose at checkout. You pick up your package with a code when it suits you. Before you complete your purchase, double check that it is the correct box selected in the drop-down list. The package is in the box for 7 days. On the 8th day, it is returned as an unredeemed package, which entails extra fees for you. The delivery method is displayed if it is available where you live.

Schenker

The package is delivered to your choice of DB Schenker agent. The package can be tracked all the way via a link that you receive via email when your package has been sent from us. This link is also available if you log in to my pages. When picking up packages, valid identification is presented and the serial numbers that have been announced are stated. The package is with the agent for 14 days. On the 15th day, it is returned as an unredeemed package, which entails extra fees for you. All deliveries with DB Schenker are climate compensated as part of the goal of reducing CO2 emissions by 70% by 2030.

During holidays such as Christmas and Black week, there may be delays. We and our shipping companies try to deliver your order as quickly as possible, but during holidays there may be longer delivery times. If you are very concerned about having your order delivered on a certain day, you can contact us via SMS on 0703557444 so that we can make sure to fulfill your request.

Return policy

You as a customer have open purchase and right of withdrawal for 14 days after you have received your order according to the Consumer Agency (http://www.konsumentverket.se/). On day 15, open purchase does not apply.

Please note that you must pick up the item before making a return. You cannot have it returned from the agent. Unfetched packages are handled according to the conditions for this.

You are responsible for the return cost yourself, choose the shipping method and shipping company. We recommend that you choose an insured and traceable service because you are responsible for the return coming to us. We can obtain recommended and bulky letters from the representative if needed. If you use the box services that were used for delivery when you return, the return cost is deducted from the purchase price.

Your return needs to include order number and contact information for you in order for us to handle the return correctly.We look forward to contacting us before sending your goods back to us so we can prepare your case.

NOTE! The goods must be sent to different addresses depending on whether you send the shipment as a package or a letter (also a registered letter).

Letters are sent to:
HARMONIQ AB
To. Order
Stora Gatan 26-28
72212 Västerås

Business packages are sent to:
HARMONIQ AB
To. Order
Citytunneln, Centrakajen
72212 Västerås

Cancellation of orders 

Please note that we cannot guarantee cancellation of orders already placed. This is when we aim to process incoming orders as soon as possible. If the order cannot be stopped because it has already left us when we handle your case, you can make a return. Returns will be returned to us within 14 days of receipt of the product in accordance with the Distance Purchase Act. Read more about our return conditions below.

Customer Responsibilities

Ungraded product should always be returned in essentially unchanged condition and in original packaging with associated packaging. Plastic packaging on, among other things, the scent packaging must not have been opened upon return. You are responsible for the risk of return shipping; this risk includes, among other things, the product being damaged or lost during shipping. Companies are not entitled to return a product if the product packaging is opened. Sealed or sealed goods such as skin care products, GHD products, power tools, make-up, hair care products, nail care products and fragrances that have been opened are exempted from the right of withdrawal, pursuant to § 11.5, section 2014.14. If the seal is broken, a reduction in value of at least 50% can be activated on the item upon approved repurchase. For other goods, the product may be inspected within reasonable limits, the product may not be used. For opened products that are used uninsured, a price deduction is made on a reasonable sum.

Repayment

Repayment in the event of a cancellation order is made using the same payment method as the purchase. The entire amount, excluding shipping and fees, is refunded within 14 days of being notified of a cancellation order, however, never before the goods have been returned or that the customer has been able to prove that the goods have been returned.

Reservation fee

Orders with delivery method 'HÄMTA I BUTIK' include a booking fee of SEK 60. The fee is included in the total order amount for the completed purchase. Upon cancellation, after notice that the order is available for pick-up in store, a deduction on refund / invoice is made. Should the total cost be less than SEK 60, the total order amount remains.
If you wish to change the delivery method, you can have the goods shipped according to applicable shipping costs. If you wish to change delivery methods, you are welcome to contact our customer service.

Exchange goods

You as a customer have open purchase and right of withdrawal for 14 days from receipt of Your order, www.konsumentverket.se. You are responsible for Your return to us. You choose whether you send your product as a regular letter or as a registered mail. As a customer, you pay for any return shipping yourself, and any other product must always be returned in essentially unchanged condition and in original packaging with associated packaging. Plastic packaging / sealing on, among other things, the scent packaging must not have been opened upon return. Sealed or sealed goods such as skincare products and fragrances that have been opened are exempted from the right of withdrawal, pursuant to § 11.5, section 2014.14. For other goods, the product may be inspected within reasonable limits, the product may not be used unexpectedly. For opened products that are used uninsured, a price deduction is made on a reasonable sum. You are responsible for the risk of return shipping; this risk includes, among other things, the product being damaged or lost during shipping. 

NOTE! The goods must be sent to different addresses depending on whether you send the shipment as a business package or as some type of letter (also a registered letter).

Letters are sent to:
HARMONIQ AB
To. Order
Stora Gatan 26-28
72212 Västerås

Business packages are sent to:
HARMONIQ AB
To. Order
Citytunneln, Centrakajen
72212 Västerås

Note!
Always email us before returning your return!
order@harmoniq.se

When replacing an item where a new item is to be sent, an additional charge of SEK 50 will be added. This fee is paid via invoice unless otherwise agreed.

Repayment in case of any difference is made with the same payment method as the purchase. The difference that is to be paid by the customer upon exchange of goods is invoiced unless otherwise agreed.

Guarantee

All electrical products marketed by HARMONIQ AB sold one-year warranty (ghd products has two-year warranty) and three year warranty under the Consumer Sales. All guarantees apply in Sweden.

Product warranty covers only initial errors, i.e. errors that existed in the product on delivery. These manufacturing defects must be held by an approved service center, then you as a customer receive a free repair, or a new product. Valid for example, user errors or incorrectly set product, we need to be using our service charge you the cost. This also applies in cases where we can not find anything wrong with the product or when you caused the damage by yourself. The product warranty does not apply to errors that occur during or after self-change of the product's function and appearance, such as rebuilding, upgrading or configuration of the product. 3 year warranty applies to all products. For dietary supplements and health foods terms of 3 year warranty or expiration date (whichever comes first).

Your order confirmation or receipt is valid as warranty. Keep the document well as the document is required if you need to claim warranty rights.

Businesses get when buying only the warranty rights granted by the supplier, where the warranty period may vary from different suppliers. Companies have not any right to claim in addition to their guaranteed right from the provider.

Complaint

Complaints are reported as soon as the error should have been detected, 2 months is considered a reasonable time.

In case of shipping damage to the product, pictures of the damage and packaging are emailed to us at customer service@harmoniq.se in connection with the shipment being collected. Please note that a visible freight damage must be reported to us within 4 working days in order for us to proceed with the matter. Save the packaging for any additional documentation as this may be requested from us. The complaint may be denied by us if complete packaging documentation is missing or the notification is received by us after the complaint period.

Accepted complaints are primarily replaced by a new or similar product. Refunds on approved complaints are made using the same payment method as the purchase. The sum will be refunded within 14 days of being notified of the advertised product, however, never before the item has been returned or the customer has been able to prove that the item has been returned. Return of goods and repayment are made without undue delay.

All electrical products marketed by HARMONIQ AB are sold with a one-year warranty and three years of right to claim under the Consumer Purchase Act. All guarantees apply in Sweden. 3 years warranty applies to all products. For the health supplements, a 3-year warranty or last day of consumption applies (whichever comes first).

You are responsible for your complaint coming to us. You choose whether you send your product as a regular letter or as a registered mail.

European Commission's Dispute Resolution Platform (ODR)
General Complaints Board Box 174, 101 23 Stockholm, 08-508 860 00

Personal data management

 We use Klarna as a payment provider. This means that we may share your personal information such as contact information and order information with Klarna when the purchase is loading, so that Klarna can handle your purchase. Your personal data that is shared is processed according to Klarna's own data protection information.

Cookie policy